Introduction
2 Lakh (2lakh.bet) is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy explains what information we collect when you use the 2 Lakh website or mobile app, why we collect it, how we use it, and how we keep it secure.
From the moment you register on the 2 Lakh platform, your information is entrusted to us — across every transaction, every bet, and every support request. That's a responsibility we take seriously, and we are fully committed to ensuring your data is never misused. Our privacy policy is completely transparent and has been developed in accordance with Bangladesh's applicable data protection standards.
If you have any questions after reading this policy, feel free to reach us anytime at support@2lakh.bet. Our Bangla-speaking support team is always here to help.
Table of contents
Why Your Data Is Safe with 2 Lakh
We don't just say your privacy matters — we prove it through action.
SSL Encryption
Every transaction and data transfer is protected with 256-bit SSL encryption. No one can intercept your information in transit.
Secure Servers
All data is stored on secure, internationally certified servers. Firewalls and anti-hacking systems are active around the clock.
No data selling
Your personal information is never sold or rented to third parties. This is our unwavering commitment.
Access Controls
Only authorised staff can access your data, and only for specific purposes. All access is logged.
Regular Audits
Our security systems are regularly audited by independent third parties. Any vulnerabilities identified are addressed immediately.
Support in Bengali
Ask us anything about privacy — in Bangla. Our team will respond in plain, easy-to-understand language.
What Information We Collect
To operate the 2 Lakh platform and provide you with the best possible service, we collect the types of information outlined below. We only collect what is genuinely necessary to deliver our services.
| Type of Information | Example | Why We Collect It |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Account Verification & KYC Process |
| Contact Information | Mobile number, email address | OTP verification, notifications & support |
| Financial Information | BKash/Nagad number, bank account | Payment Processing & Withdrawals |
| Identity Documents | NID, passport, or driving licence | Age & Identity Verification (KYC) |
| Device & Technical Information | IP address, browser, device model | Security & Fraud Prevention |
| Usage data | Betting history, login times, favourite games | Service Improvement & Personalisation |
How Information Is Collected
2 Lakh collects your information through several methods. Each one is transparent and based on your consent.
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1Registration Form: When you create an account at 2 Lakh, you provide your name, mobile number, and date of birth directly.
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2KYC Verification: Verification is completed by uploading your identity documents before withdrawal.
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3Payment processing: Payment method details are automatically saved when you make a deposit or withdrawal.
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4Cookies & Tracking: Cookies and technical data are collected automatically as you browse the platform.
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5Support Contact: When you reach out via live chat, email, or phone, details of that conversation are recorded and stored.
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6From Third Parties: Limited information may be verified with authorised third parties for identity verification or fraud prevention purposes.
Purpose of Data Use
2 Lakh uses the information we collect only for lawful, specific purposes. We never use your data for anything unnecessary.
- Account Management: Creating, verifying, and keeping your account secure.
- Payment Processing: Ensuring fast and secure deposits and withdrawals.
- Customer Support: Resolving your issues promptly.
- Security Assurance: Prevention of fraud, money laundering, and account hacking.
- Promotions & Bonuses: Sending you relevant offers and bonuses tailored to your preferences (with your consent).
- Service Improvement: Analyzing your usage patterns to improve and enhance the platform.
- Legal obligation: Providing information to government or regulatory authorities when required.
- Responsible Gaming: Identifying unusual playing patterns and alerting you in a timely manner.
Data security measures
2 Lakh uses industry-standard technology and processes to protect your data. Our security measures are multi-layered and always active.
256-bit SSL
All data transfers are protected with the highest level of encryption.
Firewall Protection
Our advanced firewall blocks unauthorised access around the clock.
Two-factor verification
Use OTP at login to keep your account secure.
Real-Time Monitoring
Suspicious activity is detected and blocked in real time.
Your Responsibilities
Security is a shared responsibility. A few simple steps on your end can make your account significantly more secure:
- Use a strong password — at least 8 characters, including numbers and special symbols.
- Never share your login credentials with anyone else.
- Avoid logging into your account over public Wi-Fi.
- If you notice any unusual activity on your account, contact us immediately at support@2lakh.bet.
- Change your password regularly.
Cookies policy
The 2 Lakh website and app use cookies — small text files stored in your browser or on your device. These are used to improve your experience and keep the platform running smoothly.
Cookie controls
Most browsers offer options to manage cookies. You can delete or block cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
Your rights
As a 2 Lakh user, you have important rights over your personal data — rights we fully respect and uphold.
Right to Access
You can request to know what information we hold about you.
Right to rectification
You can request that incorrect or outdated information be updated or corrected.
Right to erasure
You can request that your data be deleted under certain circumstances.
Right to Restrict Processing
You can request that we stop using your data for any specific purpose.
Right to Data Portability
You can request a copy of your data in a structured, portable format.
Right to object
You can object to your data being used for marketing or profiling purposes.
How to Exercise Your Rights
To exercise any of the rights listed above, email us at support@2lakh.bet or reach out via live chat. We will process your request within 30 business days. Where legal obligations prevent certain data from being deleted, we will inform you of the reason.
Data retention period
2 Lakh retains your data only for as long as necessary. All information is stored securely for the duration your account remains active.
| Type of Information | Retention Period |
|---|---|
| Account & Identity Information | Minimum 5 years after account closure |
| Financial transaction records | Up to 7 years, as required by law |
| KYC verification documents | 5 years after account closure |
| Support Conversations | 3 years after last contact |
| Login & Session Logs | 1 Year |
| Marketing preferences | Until consent is withdrawn |
Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.
Children's Privacy
2 Lakh is strictly a platform for users aged 18 and above. We do not knowingly collect information from anyone under 18. Age is verified at registration and confirmed through identity documents during the KYC process.
If a parent or guardian believes their minor child has accidentally created an account, please contact us immediately at support@2lakh.bet. We will promptly close the account and delete any collected information.
Policy Updates
2 Lakh may update this Privacy Policy when necessary. For significant changes, we will notify you by email or in-platform notification at least 7 days in advance. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
The latest version of this policy is always available on this page. Check the "Last Updated" date at the top to see when it was last revised.
Your data is safe,
Play with complete peace of mind!
Your privacy is 100% protected at 2 Lakh. Register today and enjoy the best betting experience in Bangladesh.